Keep Your Number

Switch to VoxFax and keep your phone or fax number

Moving your number to VoxFax is called "porting." We do the work with your current phone company — you just give us a few details from your bill.

Home, business, cell and fax numbers
Usually done in 1–3 weeks
No gap in service when done right
Use a temporary number in the meantime

Start my transfer Call 888-517-8991

How porting works

Sign up and choose "keep my number"

Pick your plan, then fill in the short transfer form (voxfax.net/port.php) with your number and sign online. We give you a temporary number so you can start right away.

Send us the details

Name and service address on the account, account number, and a transfer PIN if your carrier uses one. A copy of a recent bill helps.

We move it

Your current company releases the number to us. We email you the date; on that day calls start ringing on VoxFax.

Before you port — important

Do not cancel your old service yet. If the old account is closed, the number can be lost. Your old service ends automatically when the port finishes.
Match the details exactly. The name, address and account number must match your current bill, or the old company may reject the request.
Cell phone numbers usually need a separate "number transfer PIN" you can create in your carrier's app or website.
Fax numbers port the same way as phone numbers.

Frequently asked questions

How long does porting take?

Usually 1–3 weeks, depending on your current phone company. We email you when we have a date.

Will I lose service while my number is moving?

No. Keep your old service active until the port is finished. You can use a temporary VoxFax number in the meantime.

What information do I need?

The name and service address on your current account, the account number, and a transfer PIN if your carrier uses one. A recent bill makes it easy.

Can every number be ported?

Most US numbers can. A few cannot; if yours is one of them, we will tell you and help you pick a new number.